The Information we receive or collect about you:

In Brief:- We receive and store any information you enter on our website, or give us in any other way. We use your contact details to communicate with you, we may also use your information to send you news about our services.

We may contact you by post, email, telephone or SMS for these purposes.

You can obtain a copy of the information we hold, ask us to amend it or cease to use it. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Website Cookies

The Tudor website use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to make improvements. For detailed information on the cookies we use on our websites and the purposes for which we use them, please refer to the cookie policy here.

The Tudor web-site is SSL certified and uses HTTPS - SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

How we use your information

We use information held about you in the following ways:-

to contact you with the information that we believe you require;
to contact you by email, telephone or post using your stated prefered choice communication method in the first instance;
to send promotional email about our services, special offers or other information which we think you may find interesting using the email address which you have provided;
to improve our products and services;
for internal record keeping;
to contact you for market research purposes about our services;

We use the information about your visit to our web site for the following purposes:

to ensure that content of our web site is presented in the most effective manner for you and for your computer or mobile device;
to administer the web site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to identify and implement improvements in the operation of the web site, the content included on the web site and the way in which content is presented;
as part of our efforts to keep the web site safe and secure;
to measure or understand the effectiveness and relevance of advertising on the site.

How we may share your information

We will not share your information with any third parties except for the following:

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
when we are requested by HMRC for information in accordance with legislated powers;
where we are required to do so by law or in connection with legal proceedings;
to comply with Money Laundering Obligations. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction;
we may disclose personal information to our accounting, legal or other professional advisers;
to our insurers;
to courier, postal or transport service providers;
to our landlord and vendor clients where you as an applicant tenant or buyer have expressed an interest
we may disclose personal information to our agents and service providers such as EPC contractors and contractors - when you have given consent to this.

 

Retention of your information

We may keep and process your personal data for so long as you remain a client or until you inform us that you no longer wish to receive information from us.

Clients details must be held by us for accounting, taxation and legal reasons for 10 years.

We may also retain and process your personal data in a format that does not permit identification of you for historical and statistical purposes.

Where we store information about you

All data collected will be kept securely on computer, with our secure cloud based contact management software providers and paper files. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

Passwords and PIN numbers

Where we have given you (or where you have chosen) a password or PIN number which enables you to access certain parts of the Tudor website, you are responsible for keeping this password or PIN number confidential. We ask you not to share passwords and PIN numbers with anyone. 

Use of the Internet

The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, we cannot, however, guarantee the security of your data transmitted to us and consequently any transmission to us is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Tudor web site is SSL certified and uses HTTPS - SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Your rights

If we retain your personal data after you cease to hold the capacity in which the personal data was obtained from you then you have the right to ask us not to process your personal data. You can exercise this right at any time by contacting us at by e-mail here..

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access your Information

You are entitled to have access to the information we hold about you. Access request must be made by e-mail to us here.

We will respond within a reasonable period but not more than 14 days. This request may be subject to a fee of £50 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on the Tudor website. Please check back frequently to see any updates or changes to our privacy policy.

Contact details

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us by e-mail here.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is H Tudor A'i Fab Cyf, Y Maes, Pwllheli, Gwynedd LL53 5DA

Data protection principles

Schedule 1 to the Data Protection Act lists the data protection principles in the following terms:

1. Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless –

(a) at least one of the conditions in Schedule 2 is met, and
(b) in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.

2. Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.

3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

4. Personal data shall be accurate and, where necessary, kept up to date.

5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6. Personal data shall be processed in accordance with the rights of data subjects under this Act.

7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.