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We continue to monitor the guidance issued by our professional bodies RICS, ARLA and NAEA along with the advice and regulations published by the Government.
From these Guidance and Regulations we have set out our strategy and protocols for the safe conduct of our business, to protect our customers and staff.
Estate and Property Letting Agencies in Wales were allowed to open from 22nd June 2020. This is later than regulations allowed in England.
Tudor Estate Agents remained open (virtual office) throughout the lockdown and we have now re-opened our office door.
We are now allowed to arrange viewings of vacant unoccupied properties and and these are strictly by prior appointments only, and must follow physical distancing guidance and keep good hand hygiene.
If anyone in your household shows any symptoms of COVID-19 prior to an appointment, please inform us as soon as possible. If there is any element of risk we reserve the right to postpone or cancel any appointments.
Valuations
We will continue with our policy of providing valuation advice on properties where they are vacant or by the desk-top valuation methods adopted during the lockdown period. Valuation of occupied properties will be allowed from 27th July - please contact us now to set up an appointment.
All property inspections will be subject to the following:
- All parties must follow the latest advice on social distancing at all times during the inspection.
- The property must be available to inspect with a key.
- We will contact you by telephone to discuss the valuation or appraisal following our visit.
- We will attend the property having used hand sanitiser and wearing gloves and face coverings.
- All keys will be sanitised before and after appointments.
- We will not attend at a property if we have experienced any COVID-19 symptoms.
Viewings
All viewings will be subject to the following:
- From 22nd June vacant properties can be viewed.
- We expect that occupied properties can be viewed from 27th July and this protocol will be updated at that time to follow regulations and guidelines.
- All parties must follow the latest advice on social distancing at all times during the inspection.
- We will open all internal doors and sanitise before and between each viewing.
- We ask you not to enter the property until we invite you into the property.
- We will attend the property having used hand sanitiser and wearing gloves and face coverings - we ask you to do the same.
- We cannot allow more than 2 adults and these must be from the same household.
- Please do not touch anything inside the property, all internal doors will already be open.
- All discussions regarding the property must be conducted by telephone or email.
- Unfortunately we cannot provide you with a paper copy of the sales/letting particulars. These can of course be emailed or posted to you.
- All keys will be sanitiser before and after appointments.
- We will are not allowed to conduct an open house viewing for multiple parties.
- We will not attend at a property if we have experienced any COVID-19 symptoms.
Updated 15th July 2020
English (UK) 
